Privacy policy
Privacy Policy
Effective Date : 20-11-2024
Location : Coureur Brussels, Rue des Chartreux 82, 1000 Brussels
Coureur Brussels is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).
1. Data We Collect
We collect the following types of personal data when you interact with our webshop or services:
- Personal Information: Name, address, email address, phone number, and payment details.
- Order Details: Products ordered, order history, and delivery preferences.
- Technical Data: IP address, browser type, and usage data collected via cookies.
- Communication Data: Information you provide via email or contact forms.
2. How We Use Your Data
We use your personal data for the following purposes:
- Order Fulfillment: To process and deliver your orders, including managing payments and shipments.
- Customer Support: To respond to inquiries or complaints and provide after-sales service.
- Marketing: To send newsletters, promotions, or updates if you have opted in.
- Improving Services: To analyze customer behavior and improve our webshop experience.
3. Legal Basis for Processing
We process your personal data based on the following grounds:
- Contractual Necessity: To fulfill your orders and provide services.
- Legal Obligation: To comply with tax, accounting, or other legal requirements.
- Consent: For sending newsletters or marketing materials (you can withdraw consent at any time).
- Legitimate Interest: For improving our services and preventing fraud.
4. Sharing Your Data
We do not sell or share your data with third parties except when necessary to provide our services:
- Payment Providers: For processing payments.
- Shipping Companies: For delivering your orders.
- Service Providers: For website hosting or analytics (e.g., Google Analytics).
- Legal Authorities: If required by law or in response to legal requests.
5. Data Retention
We retain your personal data only for as long as necessary:
- Orders: For the duration of the contractual relationship and any required legal retention period.
- Marketing: Until you unsubscribe from our communications.
6. Your Rights
Under the GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request deletion of your data (subject to legal retention requirements).
- Restriction: Limit processing of your data under certain conditions.
- Portability: Request transfer of your data to another service provider.
- Objection: Opt out of processing based on legitimate interest or direct marketing.
To exercise these rights, contact us at info@coureur.brussels.
7. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.
8. Cookies
Our website uses cookies to enhance your experience. For detailed information, refer to our Cookie Policy.
9. Changes to This Policy
Coureur Brussels reserves the right to update this Privacy Policy. Any changes will be posted on our website, and significant updates will be communicated directly.
10. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
- Email: info@coureur.brussels
- Address: Rue des Chartreux 82, 1000 Brussels
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