Return policy
Effective Date : 20-11-2024
Location: Coureur Brussels, Rue des Chartreux 82, 1000 Brussels
At Coureur Brussels, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, you may return it under the terms outlined below.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be:
- Unused and in the same condition as received.
- In their original packaging, with all tags and labels intact.
- The following items cannot be returned:
- Customized or personalized products.
- Gift cards.
- Items marked as "final sale."
2. Return Process
- Notify Us
- Email us at info@coureur.brussels with your order number and reason for return.
- Our team will provide return instructions and a return authorization if applicable.
- Prepare Your Return
- Carefully package the item(s) to prevent damage during transit.
- Include the original receipt or proof of purchase in the package.
- Ship the Return
- Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.
- Send returns to the following address:
- Coureur Brussels
- Rue des Chartreux 82
- 1000 Brussels, Belgium
3. Refunds
- Processing Time
- Refunds will be processed within 14 days of receiving the returned item(s).
- Refunds are issued to the original payment method.
- Deductions
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
- If the returned item shows signs of use or damage, we reserve the right to refuse the refund or apply a restocking fee.
4. Exchanges
- We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us at info@coureur.brussels within 7 days of delivery.
- We will arrange a replacement or a full refund, including shipping costs, after verifying the issue.
6. Late or Missing Refunds
- If you have not received your refund within the expected time frame:
- Check with your bank or credit card company, as processing times may vary.
- Contact us at info@coureur.brussels for assistance.
7. Legal Rights
This Return Policy does not affect your statutory rights as a consumer under Belgian law.
If you have any questions about our Return Policy, feel free to contact us at info@coureur.brussels or call us at +32 2 358 2985.
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