Review policy
Effective Date : 20-11-2024
Location: Coureur Brussels, Rue des Chartreux 82, 1000 Brussels
At Coureur Brussels, we value customer feedback and encourage you to share your experiences with our products and services. Reviews help us improve and assist other customers in making informed decisions. This Review Policy outlines the guidelines for submitting and managing reviews on our website.
1. Submitting a Review
- Eligibility
- Reviews can only be submitted by customers who have purchased a product or used a service from Coureur Brussels.
- Content Guidelines
- Reviews must be honest and based on your genuine experience.
- Use clear and respectful language. Avoid offensive, abusive, or inappropriate content.
- Do not include personal information, such as contact details, in your review.
- Prohibited Content
- Reviews must not:
- Contain false or misleading information.
- Promote competing businesses or products.
- Include spam, advertisements, or irrelevant links.
2. Moderation of Reviews
- Approval Process
- Submitted reviews are subject to moderation to ensure they comply with our guidelines.
- We reserve the right to edit or reject reviews that violate our policy.
- Transparency
- Both positive and negative reviews are published, provided they meet our guidelines.
- We do not alter the meaning of reviews during moderation.
- Response to Reviews
- We may publicly respond to reviews to address concerns or thank customers for their feedback.
3. Fake Reviews
- Coureur Brussels has a zero-tolerance policy for fake or incentivized reviews. This includes:
- Reviews written in exchange for discounts, freebies, or other compensation.
- Reviews submitted by individuals who have not interacted with our products or services.
- Any fake or fraudulent reviews will be removed, and appropriate action may be taken.
4. Customer Rights
- You have the right to request the removal of your review by contacting us at info@coureur.brussels.
- If you believe a review is fake or violates this policy, please notify us. We will investigate and take appropriate action.
5. How Reviews Are Used
- Published reviews may be displayed on our website, social media, or marketing materials.
- Reviews help us improve our products, services, and overall customer experience.
6. Changes to This Policy
Coureur Brussels reserves the right to update this Review Policy. Any changes will be published on our website, and significant updates will be communicated directly.
7. Contact
For questions or concerns about this Review Policy, please contact us:
- Email: info@coureur.brussels
- Phone: +32 2 358 2985
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